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The principals of Support Excellence have extensive experience in Service Desk delivery and can help you to create the best contact centre model for your company. |
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Technology Advantage
- SEI's enterprise-level technologies supports a variety of media your customers may use to interact with you:
- Inbound or outbound telephone calls
- Web chat sessions
- E-mail
- Voice mail
- Scalable and customizable technologies allows SEI to rapidly respond to your changing business needs especially during emergency / high call volume situations
- Complete tracking of each interaction between SEI and your customers, with the caller's information and all relevant data transferred together from agent to agent, and from the Tier 1 Service Desk to your Tier 2 support teams.
- Full access to recorded calls, remote monitoring, as well as to both real-time and historical statistical reports.
- Complete Incident Management from initial contact through to incident resolution using our advanced and fully customizable Incident Management System
- Remote access to end-user machines via state of the art remote control and remote healing support tools that help decrease support time and improve resolution rates
- If you are interested in receiving a demonstration of our technology advantages, please contact our sales department.
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