|
|
|
|
|
|
|
Careers |
|
|
ManagementKyle Ostermann, PresidentKyle Ostermann has been with Support Excellence since 2001, at the outset of SEI’s Operational Call Center. Kyle has held multiple roles with SEI, having previously worked as SEI's Service Desk Manager; Manager, Business Development; and most recently as Chief Operating Officer. Kyle has the ability to work with companies within the Small-to-Medium Sized Business market, finding and tailoring unique, customized Service Desk solutions which help improve overall service delivery, reduce costs, and achieve exceptional customer service satisfaction. Since 2001, Kyle has played a critical role in the development of SEI, including its Service Delivery Team, infrastructure development & maintenance, and SEI's Business Practices. Kyle also works as a Service Desk consultant within the Professional Services arm of SEI. Kyle has over 13 years experience in the support industry. Through his experience, Kyle's roles have included team building, supervision, leadership, and process development. Kyle completed a BA with Honours from the University of Calgary and has is continuing to work towards furthering his ITIL Certifications. He volunteers extensively in the city, sitting on several community boards and is a former board member of the Calgary, Alberta chapter of the Help Desk Institute. In May 2008 he completed a purchase of Support Excellence, allowing him to fully utilize his extensive experience and in-depth understanding of SEI's services and operations to provide SEI with the ability to grow its services and continue to be known as the Trusted Leader in Support Desk Solutions.
Jason Hamel, Vice President - Operations Jay joined SEI as a Technical Support Analyst, and through his tenure with Support Excellence Jay has also held the positions of Team Leader and Senior Technical Support Advisor. Having moved up the ranks at SEI, Jason has a very keen understanding of not only the daily operational activities of SEI, but of the invaluable relationship between our clients and their customers. Jay has worked on countless new client transitions during his work at SEI and his dedication to the process of new client transition provides our clients with an exceptional transition experience. Jason has over 18 years of applied experience in the support, customer service and business management fields having held past positions in 3 fortune 500 companies as well as CREDA (the Cumberland Economic Development Association). His credentials include CompTIA A+ Certification, Network+ Certification, MOUS Certification, formal sales, customer service and business management studies, Clinical and Applied Psychology at Acadia University and immersion studies as a Computer Engineering Technologist at the renowned electronics engineering school, the Radio College of Canada.
|
Copyright © 2011 | Privacy Statement