Service Desk Consulting
SEI consulting services help you maximize the value from your investment in acquiring, managing or improving your existing Helpdesk or Customer Contact Centre. We provide consulting in the following areas:
• Design and construction of a service desk
• Business processes for service delivery
• Technology selection and integration
• Review , design and management of SLA (Service Level Agreement) and OLA (Operating Level Agreement)
• SEI consultants have many years of project management experience in management consulting and Service Desk implementation.
SEI has provided consulting services in the following industries:
• Medical health
• Behavioural health
• Government (all levels)
• Colleges and universities
• Engineering firms
• Energy companies
SEI consultants have extensive experience in customer service delivery and can show you how to:
- turn your contact centre into a strong service delivery organisation
- reduce your total cost of ownership
- optimise your return on investment
SEI consultants can help you to create the best contact centre model for your company. We provide consulting in the following areas:
Service Desk Expertise
- Service Desk design and construction
- Service Desk business processes for customer service delivery
- Service Desk business process and system integration
- Service Desk technology integration
- SLA (Service Level Agreement) review , design and management
- Help desk auditing. Measure your current help desk against industry best practices and your customers' expectations to develop an improvement plan.
Project Management
- All SEI consultants have many years of project management experience in management consulting and customer care implementation.
Service Desk Training
SEI has developed a customer care certification curriculum, agent training procedures and Service Desk implementation training.
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