Every member of the Support Excellence team commits to providing excellence in service that will satisfy your customers' and employees' needs on initial contact.

The Company Vision Our vision is to be the trusted leader in support desk services. We enhance our clients' ability to provide excellent support to their employees and customers. Approach SEI's extensive Service Desk experience is utilized to implement an ITIL-focused approach to serving our clients. By leveraging our enterprise level technology, your customers receive expert, efficient support founded upon industry leading best practices. A unique approach to the support centre model - using distributed agents - allows SEI to tap into staffing pools unavailable to other service providers. With our technology, agents working from remote locations (such as a dedicated home office) can be monitored, coached, recorded, and trained without the requirement of working in a "big box" contact centre. Without the requirement for travel to and from a workplace, SEI is able to hire staff that normally would not be available, such as technical students with limited available time. In addition to this advantage, the distributed model allows SEI to rapidly scale staffing levels in the event that our clients are experiencing emergency situations, such as network outages. As call volumes during these periods tend to significantly increase, SEI can quickly add more resources to a client's account by contacting emergency standby resources who can be fielding calls within a matter of minutes - not hours. Making a Difference through total Customer Focus Every member of the SEI team commits to providing excellence in service that will ,on initial contact, satisfy your customers' and employees' needs. By approaching the business in this way, we differentiate ourselves from our competition to create a loyal, growing customer base. Supporting your customers and employees through a dedicated Service Desk is a core business strategy, which increases customer loyalty and employee efficiency while reducing overall costs. Why Choose Support Excellence? SEI has the technology, the ITIL focused business practices, the experience, and the skilled staff to help you deliver technical and admin support in the most professional, efficient, and cost effective manner. The team members of SEI have been delighting our customers with exceptional support since 1998. We are experts at providing customer and employee support, through a dedicated Service Desk, using the latest technology and staffed with highly skilled and trained individuals who are focused on providing timely, quality support services, and that is mission critical to any business. Industry Association Memberships Alberta Call Centre Association Help Desk Institute International Help Desk Calgary Association

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