Overview  Management  Careers

Support Excellence is a vibrant, team-based environment with significant opportunities for advancement, excellent compensation, and a whole lot of fun. Careers With Support Excellence We want you to join our team! The following positions are currently available with SEI: Title: Internet Service Provider Technical support analyst (Job Number: 2282) Terms of Employment: Permanent, Part Time leading Full Time, On Call, Shift, Weekend, Day, Night, Evening Salary: Depends on experience Anticipated Start Date: As soon as possible Location: Canada wide (5 vacancies) Skill Requirements Education: Completion of high school Credentials (certificates, licences, memberships, courses, etc.): A+ Certification, MCSE a definite asset; equivalent experience will also be considered Experience: Experience an asset Languages: Speak English, Read English, Write English Specific Skills: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts Computer and Technology Knowledge: Windows, DOS, Hardware, Device drivers, Networking software, Networking hardware, Networking security , Internet, Applications - desktop, File management software, Security software, Multimedia Software, Word processing software, Spreadsheet software, Office Suites, Mail server software, Communication software Other Details Work Setting: Help desk Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Attention to detail, Sitting Essential Skills: Reading text, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Finding information, Computer use, Continuous learning Other: Support Excellence is seeking an individual with strong technical skills to work in a fast-paced Helpdesk environment. A+ certification, MCSE, etc., a definite asset; equivalent experience also applicable. Salary to be commensurate with experience and technical ability.

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