Welcome to the Support Excellence Service Zone.
We will be using this Blog to post information and updates about Service Delivery in the Call Centre Industry: from Complex Service Desks, Basic Helpdesks, Call Centres, and more.
At Support Excellence, we specialize in providing Call Centre Solutions to the Small and Medium Sized business marketplace. Our expertise is in two general areas: Service Desks (commonly referred to as Helpdesks) and “standard” Call Centres – information lines, order taking, etc.
In business for over a Decade, our operational co-sourced Call Centre and Service Desk provides services to dozens of companies across North America, and our Consulting Services provide businesses with existing Call Centres or Service Desks with our expertise to improve their overall efficiency, service delivery, and cost effectiveness.
Thank you for taking the time to visit our Blog; we hope the information you find here will be of use to you. If you are interested in getting in touch with us, simply leave a comment, or contact us via email: servicedesk (at) supportexcellence.com.
We’re also on Twitter; we’d love for you to follow our posts there as well. www.twitter.com/sei_servicedesk
Thanks for visiting,
Kyle Ostermann
President
Support Excellence, Inc.
