Customer support is our speciality and we're passionate about it.

Admin Service Desk Providing front line support to your customers is critically important - but as with technical service, can sometimes fall by the wayside in smaller organizations due to a lack of available, expert resources. Giving your customers a professional, single point of contact Admin Service Desk will help increase overall customer satisfaction, drive sales, and increase customer loyalty and retention. Companies benefit from this service by ensuring that their customer base has a single point of contact for all their needs. SEI has the capacity and established processes in place to ensure your clients needs are properly addressed - whether they be sales, billing, scheduling, or administrative in nature. By having these customer interactions handled by a dedicated Admin Service Desk, your clients receive consistent, professional support from individuals who understand your business. Admin Service Desk is an implementation that saves money over traditional administrative staffing, yet realizes the benefits of a distributed, multi-agent pool of resources. Implementation SEI will partner with you to provide support services to your customers. Customer support is our specialty and we're passionate about it . Our highly trained, knowledgeable, service experts are available whenever your customers need assistance. Records are kept of all support calls and their resolution, allowing analysis to isolate repetitive issues that require a more permanent solution. You receive monthly reports providing details and summaries of calls by issue, Service Level Agreement measurements and issues requiring improvement. Our multi-channel Service Desks allow communication and problem resolution by phone, web chat, and email, whichever is more convenient to your customers. The Benefits Immediate access to quality support for your customers Service level guarantees and monthly reports to back it up Avoidance of investment in contact centre technology and infrastructure costs No contact centre staffing, recruiting or training costs You pay only for what you use rather than trying to use what you're paying for Expand service and hours as business requires, up to 24/7 capability Elimination of customer frustration Increase in customer satisfaction, leading to increases in follow-up and referral sales Regular contact reports allowing you to analyse problem occurrence and resolution

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